"Project ID does not have access to archive state" error

We’re using archive state in our project and we purchased the addon, but some of our users that are using Frame or Lattice connected to metamask are getting the error below, and it’s been a week since it first occurred.

"project ID does not have access to archive state, see: “infura.io/dashboard’”, but as I said we’ve purchased the archive state addon.

Note: it works well for some Frame users, not all of them have this issue.
Is there any chance we set up anything wrong? or it could be something on Infura’s side?

hi @Leez could it be that those users are using a different projectID that doesn’t have archive ? How are they connecting to the chain, through Metamask or through your backend ?