Dear Infrua Team Members,
I hope this email finds you well. I am writing to address an issue regarding our recent billing statement. It has come to our attention that our account was automatically renewed despite minimal usage of your services this past month.
Our team inadvertently overlooked the auto-renewal setting, resulting in charges being applied to our account despite not utilizing the allocated resources for the current billing cycle. We understand that this was an oversight on our part, and we sincerely apologize for any inconvenience it may have caused.
In light of this situation, we kindly request your assistance in refunding the charges for the unused portion of our subscription for the previous month. We value the services provided by Infrua and wish to continue our partnership on favorable terms.
Could you please review our account and arrange for the refund of the unused services? We would greatly appreciate your prompt attention to this matter.
Thank you for your understanding and cooperation. We look forward to resolving this issue amicably and continuing our positive collaboration with Infrua.
Our Account is dev@sparkle.fun
Best regards